FAQ

Compatibility
Is the software compatible for PC and Mac? Yes
Wed, 29 Mar, 2017 at 4:39 PM
Email
How will my email be used?  Your email is used as a way to create a login and for us to contact you via email. We will never share or sell your email addre...
Wed, 29 Mar, 2017 at 4:40 PM
Payment information
What are my payment options?  Visa, MasterCard, American Express, Discover.
Wed, 5 Apr, 2017 at 3:03 PM
Book Types
What are the different book / product types?    On the Clearstory website (myclearstory.com) under the Clearbooks tab, click on the book type you are makin...
Wed, 29 Mar, 2017 at 4:42 PM
Book Sizes
What are the book sizes I can choose from? Within Clearbooks the sizes of books will vary by book types as follows: Cookbook:  8×8, 8×10, 10×8 Everyday Pho...
Wed, 5 Apr, 2017 at 3:04 PM
Credit Card Privacy
Will you keep my credit card number on file?  No, Clearstory is PCI Compliant; we transact using Authorize.net and are covered by their SSL Certification.
Thu, 30 Mar, 2017 at 1:14 PM
Paying for My Order
At what point of the process will I be charged for my order?  You will not be charged until you have reviewed and confirmed all the details of your order.
Thu, 30 Mar, 2017 at 1:15 PM
Cover Materials
What type of cover material can I choose from? Softcover books: Photo Paper Matte Coated Hardcover books: options vary by book type and include Canvas, Fa...
Tue, 4 Apr, 2017 at 3:26 PM
Paper Options
What type of paper can I choose from? 80 lb Cover, Photo Paper Matte Coated 80 lb Cover, Photo Paper Gloss Coated 100 lb Text, Uncoated for Notebook/Jo...
Tue, 4 Apr, 2017 at 3:27 PM
Min. & Max. Number of Pages
What is the minimum and maximum pages for a book? Minimum for all books All paper types: 10 Sheets = 20 Pages Maximum for ClearBooks Software 80 lb C...
Mon, 3 Apr, 2017 at 10:58 AM